Cancellations, Changes & Refunds

Feasthaus is operated by Aroma Albany Limited. Please contact hello@feasthaus.co.nz or 09 415 0058 about cancellations, changes or problems with an order. Include your order number and scheduled delivery date.

Cancelling an order

• At least 24 hours before the scheduled delivery: no cancellation charge applies.
• Less than 24 hours before the scheduled delivery: a preparation charge of 50% of the food and drinks value applies. Delivery charges are excluded from this calculation.

The notice period is measured from your scheduled delivery date and time in New Zealand time. Please contact us promptly rather than replying only to an automated payment message.

Changing an order

For changes to quantities, menu items, dietary requests, the delivery address or delivery time, contact us as early as possible. Changes depend on kitchen and delivery availability and must be confirmed by Feasthaus. We will explain any revised price before you accept the change.

If something is wrong

If an order is incorrect, damaged or otherwise unsatisfactory, please contact us promptly with your order number and a description of the issue so we can investigate and arrange an appropriate remedy. Please do not send perishable food back without first contacting us.

This policy does not limit any rights or remedies you have under applicable New Zealand consumer law.

Refund enquiries

Contact hello@feasthaus.co.nz for help with a cancellation or refund. We will confirm the applicable amount and arrangements with you. Your bank or payment provider may take additional time to display a processed refund.

Last updated: 28 September 2026.