Privacy Policy
Who is responsible for your information
Feasthaus is operated by Aroma Albany Limited, which is responsible for the customer information collected through this website. For privacy questions, contact hello@feasthaus.co.nz or 09 415 0058, or write to 210 Dairy Flat Highway, Albany, Auckland.
Information we collect and why
When you order or contact us, we collect the details you provide, including your name, email, phone number, billing and delivery addresses, order items, requested delivery date and time, and delivery instructions. We use these to respond to enquiries, prepare and deliver catering, process payments, communicate about your order, and maintain business records.
You may also provide dietary requirements or preparation requests. Please provide only the information needed to prepare your order; avoid unnecessary medical details or the names of other guests. Required checkout details are needed to accept and deliver an order. If you prefer not to enter them online, contact us to discuss your enquiry.
Payments and service providers
Our website and email are hosted by Hostinger. Card payments are processed by Stripe through Aroma Albany Limited; your bank statement may show AROMA CAFE. Card details are handled through Stripe rather than recorded in our catering order notes.
Delivery address lookup uses Google Maps Platform to locate the address and calculate delivery eligibility and charges. Relevant order information is available to staff and delivery personnel who need it to fulfil your order. Hosting, payment and address-lookup providers may process information outside New Zealand.
Cookies and website operation
The website uses cookies and related technology needed for shopping baskets, checkout, account sign-in and security. Disabling these in your browser may prevent parts of the ordering process from working.
Keeping your information
We keep information for the purposes described above, including handling order enquiries and meeting applicable accounting and legal obligations. Please contact us if you have questions about a particular record or wish to request its deletion; some records may need to be retained for legal or business requirements.
Access, corrections and concerns
You can ask to access or correct personal information we hold about you by contacting hello@feasthaus.co.nz. We may need to verify your identity before providing or changing information. Please contact us first if you have a privacy concern so we can respond.
Last updated: 28 September 2026.